We've made the return and refund process really simple because we want you to feel at ease while buying with us.
- Return Policy: Within 30 days of purchase, items may be returned. We will, however, be unable to accept the return if it has been longer than 30 days.
- Shipping Fees: Should anything be defective or amiss from your purchase, we will cover the cost of returning it via mail. However, shipping costs will be borne by you if you're returning it because you just changed your mind.
- Defective or Broken Products: Please notify us of any issues within 30 days if the product you received is defective. Without charging you more, we'll assist you in returning it. After we receive it and inspect it, we will either replace it or return your money, including the shipping cost.
- Change of Mind Returns: You have 30 days to return anything you purchased if you change your mind. But you will be responsible for paying for the return shipment. Just confirm that it remains in the package and has not been used. We'll refund your money for the item when we receive it, less the shipping fee.
- Refunds: We'll email you once we receive and inspect the merchandise you sent back. Within seven business days, we'll return the credit card or payment method you used.
Recall that banks and credit cards may occasionally take some time to display the refund. Send us an email at
support@homekwetu.com if you haven't received your refund after we promised to give it to you after more than 10 business days.
Depending on the circumstances, there might or might not be a restocking fee on returns.
